Business-critical mobile devices carry significant value – not just in their physical cost, but in the data they access and the workflows they support. As these devices are constantly on the move, it’s easy to misplace them. So easy that an estimated $8.6 billion is spent annually on replacing them.
With the right Mobile Device Management (MDM) software, the impact and cost of lost devices are reduced significantly. Devices are easy to locate, issues are flagged before they become bigger problems, time isn’t wasted blindly searching and less money is spent on replacements.
SOTI MobiControl XS gives you the visibility and control to locate, recover and secure lost or offline devices, before small mistakes become expensive problems. This seamless duo of SOTI MobiControl and SOTI XSight gives organizations access to the supercharged capabilities of both.
SOTI MobiControl helps organizations secure, support and optimize their mobile device fleet from deployment to retirement. SOTI XSight is a diagnostic intelligence and support solution that proactively identifies and fixes mobile device issues faster.
The True Cost of Lost Devices
Devices don’t walk away on their own, but during a busy shift, it can feel like they do. One missing device can quickly lead to:
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Retail associates unable to check inventory or complete transactions.
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Warehouse teams slowed by missing scanners and delayed fulfillment.
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Employees wasting time searching instead of serving customers.
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Increased downtime, frustrated customers and lost revenue.
Without proper T&L and retail device management, these small disruptions can quickly compound into major operational and financial setbacks.
But what if organizations could identify when a device is at risk of being lost?
For example, if a device’s battery falls below 10%, there is a small window of time before the battery dies and the device is much harder to find. If organizations could see when a device is at risk, they can prevent them from becoming lost.
How to Identify & Protect At-Risk Devices Before They’re Lost
SOTI MobiControl 2026.0 introduces the Find Device Dashboard, designed to make device recovery simple, fast and predictable. It allows IT teams to choose any or all of the following alerts to notify them when devices are “at-risk”:
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Have a battery level below 10%
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Have been disconnected for over 24 hours
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Are outside their assigned location
For shared retail and T&L devices, like mPOS devices or scanners, these alerts allow teams to intervene early, keeping devices charged, accounted for and in circulation.
Finding Lost Devices with Real-Time Visibility
Not all at-risk devices can be recovered before they transition to being lost. To combat this, the Find Device Dashboard provides enhanced visibility, which supports lost device recovery by giving IT teams a single view of:
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Current and historic device status (normal, at-risk or lost)
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Assigned and last-known locations
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How long a device has been disconnected
This real-time insight turns device loss from a guessing game into a manageable process.
What to Do If a Mobile Device is Lost or Stolen?
A lost device is defined as being disconnected for more than 72 hours. In a large T&L warehouse, searching for a lost device can feel like looking for a needle in a haystack. That’s when Hunt Device takes over.
Using SOTI MobiControl XS, IT Admins can send onsite staff a map and directions to the device’s location – if online – or last known location – if offline. However, what if you’re close to the device’s location but still don’t see it. It could be up high on a rack, under a table or in a darkly lit area. Sometimes directions to the device aren’t quite enough. In this case, IT Admins can remotely trigger a siren, make the device vibrate or have the device light flash on and off, making it easier to recover.
If immediate recovery isn’t possible, IT Admins can remotely lock devices to protect sensitive data. This form of mobile endpoint protection prevents lost devices from being the root cause of a security breach.
Why Enterprises Choose SOTI MobiControl XS
Organizations using this mobile workforce operations management solution can:
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Prevent losses before they happen
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Recover lost devices fast
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Reduce downtime across retail and T&L environments
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Protect sensitive data from security breaches
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Cut long-term replacement and support costs
Ready to Stop Losing Devices – and Money?
SOTI MobiControl XS delivers enterprise-grade mobile device security and recovery across retail, T&L and more. Book a demo today to see how the Find Device Dashboard helps you recover faster, reduce costs and keep operations running, even when devices go missing.
